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Frequently Asked Questions

You can deposit funds via cryptocurrency transfer or bank wire. Navigate to your wallet, select the asset you want to deposit, and copy the deposit address. For bank transfers, go to the Bank Transfer section and follow the instructions for wire transfer. Minimum deposit amounts vary by asset.

VESTEX offers competitive tiered fee structures. Spot trading fees start at 0.10% for makers and 0.15% for takers. Options and futures fees start at 0.02% per contract. Higher trading volumes unlock lower fee tiers. VIP members enjoy additional fee discounts.

The VESTEX Card is a virtual or physical debit card that lets you spend your crypto balance anywhere Visa is accepted. Load your card with USDT, BTC, or other supported assets and they are automatically converted to fiat at the point of sale. You can manage your card, view transactions, and set spending limits from the Vestex Card section.

Go to Account > Security and click "Enable 2FA". Download an authenticator app (Google Authenticator or Authy), scan the QR code, and enter the 6-digit verification code. We strongly recommend enabling 2FA to protect your account from unauthorized access.

KYC (Know Your Customer) verification is required to unlock full platform features including higher withdrawal limits and the VESTEX Card. Submit a government-issued ID (passport or driver's license), a proof of address document, and a selfie. Verification typically completes within 24 hours.

Navigate to your wallet, select the asset you want to withdraw, and enter the destination address and amount. Withdrawals require 2FA confirmation. Processing times vary by network: Bitcoin takes 30-60 minutes, Ethereum 5-15 minutes, and USDT (TRC-20) 2-5 minutes. Bank wire withdrawals are processed within 1-3 business days.

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Recent Tickets

Ticket ID Subject Status Last Update
#VTX-1847 Unable to withdraw USDT Open 2026-03-16
#VTX-1832 Card transaction declined In Progress 2026-03-14
#VTX-1815 KYC verification stuck Resolved 2026-03-10
#VTX-1798 API rate limit question Resolved 2026-03-05
#VTX-1776 2FA reset request Resolved 2026-02-28