Privacy Policy
1. Who We Are
This Privacy Policy applies to services provided by Silver Capital Financial s.r.o. ("VESTEX", "we", "us"). VESTEX is the controller of your personal data for purposes of applicable data protection laws.
Operated by: Silver Capital Financial s.r.o.
Registered address: Frydlantska 1312/19, Kobylisy, 182 00 Prague 8, Czech Republic
Contact: contact@silvercapital.io
2. Information We Collect
We collect personal data in the following categories:
- Identity data: full name, date of birth, nationality, government-issued ID documents, photographs (selfies), residential address.
- Contact data: email address, phone number.
- Financial data: wallet balances, transaction history, deposit and withdrawal records, card load activity, internal ledger entries, bank or payment card details where required.
- Technical data: IP address, device identifiers, browser type, operating system, session timestamps, authentication events.
- Communications data: support tickets, emails, chat logs.
- KYC / AML data: information collected for identity verification, sanctions screening, politically exposed person (PEP) checks, source-of-funds documentation, and ongoing monitoring.
3. How We Use Your Information
- To provide, maintain, and secure the Service.
- To verify your identity and comply with KYC, AML, CFT, sanctions, and tax obligations.
- To execute trades, deposits, withdrawals, and card transactions on your behalf.
- To detect, prevent, and investigate fraud or unauthorised activity.
- To communicate with you about service changes, security alerts, and support.
- To comply with legal and regulatory obligations, including reporting to competent authorities.
4. Legal Bases for Processing
We process personal data on the following legal bases (where applicable):
- Performance of a contract with you.
- Compliance with legal obligations.
- Our legitimate interests in operating a secure and compliant service.
- Your consent, where required.
5. Sharing of Personal Data
We share personal data with:
- Third-party custodians and execution venues (e.g. Bitget, Deribit, Cobo) and our card-issuing bank partner, to execute your transactions and custody your assets.
- Identity verification, sanctions screening, and AML service providers.
- Card issuing and processing partners.
- Cloud infrastructure providers (Google Cloud, Firebase).
- Regulators, law enforcement, tax authorities, and courts when legally required.
- Professional advisers (lawyers, auditors, accountants).
6. International Transfers
Personal data may be transferred to and processed in jurisdictions outside your country of residence, including jurisdictions that may not provide an equivalent level of data protection. Where such transfers occur, we rely on applicable legal safeguards.
7. Analytics
We use Google Analytics 4, a web analytics service provided by Google LLC ("Google"), to understand how visitors use this website — for example the number of visitors, the pages they view, the country and device they visit from, and the site that referred them. Google Analytics is activated only after you consent via the cookie banner. If you decline, no analytics cookies are set and no data is sent to Google. You can withdraw your consent at any time via the Cookie Settings link on this website; withdrawal stops all further measurement and deletes the analytics cookies. When active, Google Analytics collects: pages viewed on this website (address path only — never the content of forms, account details, balances, or transactions), approximate location (country/region level), device, browser and operating system information, and the referring website. We do not send your name, email address, account identifiers, or any financial information to Google. IP addresses are not stored by Google Analytics. This data is processed by Google on our behalf and may be transferred to and stored on Google servers outside your country, including in the United States. User- and event-level analytics data is retained for 14 months. For more information, see Google's Privacy Policy (policies.google.com/privacy) and "How Google uses information from sites or apps that use our services" (policies.google.com/technologies/partner-sites).
8. Retention
We retain personal data for as long as required to provide the Service, satisfy legal and regulatory obligations (including AML/CFT record-keeping, typically a minimum of five years after account closure), resolve disputes, and enforce agreements. Analytics data: see the Analytics section above.
9. Security
We implement administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit, access controls, two-factor authentication, and MPC-based custody for digital assets. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, you may have rights to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data (subject to retention obligations).
- Object to or restrict certain processing.
- Data portability.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact privacy@vestex.ai. We may request identity verification before acting on requests.
11. Cookies and Tracking
We use cookies and similar technologies. See our Cookie Policy for details.
12. Children
The Service is not intended for users under 18. We do not knowingly collect personal data from children.
13. Changes
We may update this Privacy Policy from time to time. Material changes will be notified by email or in-app notification.
14. Contact
For privacy-related questions or to exercise your rights, contact privacy@vestex.ai.